Returns or Defective Products

• Exchanges or returns within 28 days, original packaging and perfect condition.
  

• Used items or items with external sprays are not accepted.
  

• Legal rights not affected.
  

Cancellations

• Non-pre-order orders: cancellation up to 14 days from receipt.
  

• Before shipping: contact by phone.
  

• After shipment: follow the returns procedure; customer responsible for costs.
  

Damaged or Defective Products

• Provide photo or video evidence.
  

• Signature of delivery note as “damaged”.
  

• Defective items: Clean and dry before shipping.
  

Partial refund voids warranty on the issue.